Yes, by all means. Shopping on our website is safe and secure according to the highest international standards - double SSL. Your payment information is encrypted and will not be accessed or passed on. Payment with Paypal is also available.

No, there is no problem with making a purchase without creating an account. However, creating one will save your information, so your next purchase will be quicker and easier. Creating an account will also enable you to view your order history.

After choosing the items you would like to purchase, move on from your cart page to the checkout page. There you will find the box in which you can insert your code to redeem your discount or gift balance. After inserting your code your discount will be updated.

If something is not working properly or you need further assistance, please contact our customer service at: hello@shlomitofir.com or by Whatsapp +972-512206609 and we will be happy to assist.

After placing an order you should receive a confirmation email. If you don't see the email, please check in your spam folder, it may have ended there.

Your order already went through and you need to make a change in the size, color, shipping address or any other option? no problem. Please contact us as soon as possible at: hello@shlomitofir.com and if your order has not shipped yet, we will make any adjustment requested. You can also contact us over the phone at: +972-774006725 or by Whatsapp +972-512206609.

Please note our working hours are Sunday-Friday, 9am-6pm (Israel time).

To view your order history and the status of your orders, just login to you account by clicking the icon on the top right hand side of the screen. You can always contact us for further information.

On all items which are out of stock you will find a box saying "email when available" by clicking the box you will open a pop-up window to insert your email. Once your item is back, we'll make sure to send you a message!

Our jewelry is designed and manufactured by hand. The base metal for our main line is brass, plated with high-quality, durable 16-24K gold or silver.

We also offer a beautiful collection of solid gold jewelry, which is backed by a 2-year warranty from the date of purchase, while all other pieces come with a 1-year warranty.

For further information click here

Yes, all our jewelry comes with a 1 year warranty.

If your jewelry needs renewal of plating, please contact us to send it to us and we will send it back to you free of charge.

We will charge a small fee for renewals of plating after termination of 1 year warranty.

If for any reason any other problem occurs with an item you purchased, you may contact us and we will fix it for you and send it back to you free of charge.

For more information contact our customer service at: hello@shlomitofir.com or by Whatsapp +972-512206609

If you are sensitive or allergic to nickel, we can plate your jewelry using nickel-free plating, upon special request and with no extra cost. Nickel free plating has a shiny finish. Orders of nickel free items have a production time of up to one month (in some cases your items will be in stock with nickel free plating, and the processing time will shorten significantly, usually it would be stated in the item description).

To order your nickel free items just add your selections to your cart, proceed to checkout and add a comment stating which items you would like nickel free plating.

In addition to this option, our ear wires for dangling earrings are plated with nickel-free anti-alergic plating regularly.

We also have a solid gold collection.

To find the right size of ring for you, check out our ring size guide here.

Our jewelry is made with high quality materials, yet, in order to enjoy your jewelry for the longest period of time, we recommend to avoid wearing it while bathing, sleeping or working out and to avoid contact with perfumes, hair spray and other beauty products.

Store items in a dry environment and not in bathrooms as humidity might accelerate natural oxidation.

If your jewelry needs renewal of plating, please contact us to send it to us and we will send it back to you free of charge.

We will charge a small fee for renewals of plating after termination of 1 year warranty.

If for any reason any other problem occurs with an item you purchased, you may contact us and we will fix it for you and send it back to you free of charge.

For more information contact our customer service at: hello@shlomitofir.com

We offer FREE STANDARD SHIPPING on all orders over $30 ($7 shipping for orders under $30).

Delivery Estimates:

• United States: 5-10 business days
• Europe: 6-12 business days
• Asia, Australia, Canada, and New Zealand: 8-18 business days
• South America (except Brazil): 20-28 business days
• South Africa and Brazil: Express Shipping Only

EXPRESS SHIPPING

• Free on all orders over $250 / €216
• For orders under $250 / €216:

Your order will be shipped within 1-3 days after payment is processed.
Orders received after 12:30 PM (GMT+3) on Sunday-Thursday will be processed on the next business day.
We ship every Monday and Thursday.

Please note that customs fees may apply based on your country’s regulations. These fees are beyond our control.

Click here for our complete shipping policy.

If for any reason the pieces you bought do not meet your expectations, let us know, we will work with you to make it right!
You may return any unused item you purchased, for a refund or exchange, within 30 days after receipt of the goods.
Please return the items, using standard registered parcel service (NOT EMS/Express Service – ask for the cheapest service with a tracking number or customs number).

Consignee details:
Shlomit Ofir
2 Brenner St.
Tel Aviv 6382621
ISRAEL

Shipping charges will not be refunded.
Please enclose a note with your full name, address, phone number and email address.

You can drop us a message here so we know we should expect your items, please include the tracking number/customs number so we can track the package.

For any further assistance feel free to contact by email hello@shlomitofir.com, by Whatsapp +972-512206609 or on the phone +972-774006725.

Find the signup box on the bottom of the page and enter your email to join our mailing list and be the first to know about new collections, sales and to receive coupon codes for purchases.

We have 3 brand shops in Tel Aviv and one in Jerusalem. Our jewelry is also sold all over the world in leading boutiques and stores. There is a chance there is one right next to you! Check out our store locations page for all local and international stockists>